Last updated: 22 March 2026 · ClearPlan Australia · Governed by the laws of Australia
These Terms of Service govern your use of ClearPlan (clearplan.store), operated in Australia. By using ClearPlan you agree to these terms. If you do not agree, do not use the service.
ClearPlan is a document preparation and analysis service. We use automated AI technology to analyse NDIS plan documents and transaction histories against the publicly available NDIS Pricing Arrangements and Price Limits document.
ClearPlan is NOT: a legal service, a financial advice service, an official NDIS service, or affiliated with the NDIA or NDIS Quality and Safeguards Commission in any way.
Our analysis uses automated AI technology. No human reviews your documents before your report is delivered. Our reports identify potential billing issues based on the NDIS Pricing Arrangements document — they do not constitute a legal or professional determination of fraud or wrongdoing.
The analysis and reports produced by ClearPlan do not constitute legal advice, financial advice, or professional NDIS advice of any kind. No lawyer-client relationship, financial adviser relationship, or professional advisory relationship is created by using ClearPlan. You should seek independent professional advice from a qualified lawyer, financial adviser, or NDIS specialist before taking action based on our reports.
We make reasonable efforts to ensure the accuracy of our analysis against the current NDIS Pricing Arrangements and Price Limits document. However we cannot guarantee that our analysis is complete or free from errors. Our analysis reflects the pricing arrangements document available at the time of your report.
NDIS pricing rules are updated periodically. Always verify findings against the most current official NDIS documentation from ndis.gov.au before taking action.
Our analysis is limited to the documents you upload. We cannot analyse invoices, transactions, or circumstances not reflected in your uploaded documents.
Authorisation: You confirm that you are the NDIS participant, their nominated representative, their registered plan manager, or their legal guardian, and are legally authorised to share the documents you upload. You must not upload documents belonging to a third party without appropriate authorisation.
Accuracy: You confirm that the documents you upload are genuine and unmodified. You must not upload fraudulent, altered, or fabricated documents.
Lawful use: You must use ClearPlan only for lawful purposes consistent with these terms.
The free plan health score and preliminary risk assessment are provided at no cost and require no credit card.
The full report unlock is a one-time payment of $9.00 AUD, charged at the time of purchase. All prices are in Australian dollars and include any applicable GST.
The $29.00 AUD per month subscription for ongoing monitoring, where offered, is charged monthly and may be cancelled at any time with effect from the end of the current billing period.
Automatic refund on technical failure: If ClearPlan fails to deliver your full report within a reasonable time due to a technical error on our end, your payment will be automatically refunded in full. Refunds are processed immediately and appear in your account within 5-10 business days depending on your bank.
No refund for findings: We do not offer refunds because you are dissatisfied with the findings in your report. Our service is the analysis — not any particular outcome. If your plan is clean, a clean report is the correct outcome.
Australian Consumer Law: Nothing in these terms limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Where our service has a major failure, you may be entitled to a refund or replacement under the ACL.
You must not use ClearPlan to submit false, fraudulent, or manufactured documents. You must not attempt to reverse-engineer, scrape, or otherwise extract our analysis methods. You must not use ClearPlan to harass, defame, or take improper action against NDIS providers based on our reports without first verifying the findings.
The ClearPlan platform, design, and analysis methodology are our intellectual property. Your report is generated for your personal use. You may share your report with your NDIS support coordinator, plan manager, or legal adviser. You may not reproduce or republish our reports commercially.
To the maximum extent permitted by Australian law, ClearPlan and its operators are not liable for any loss or damage — direct, indirect, consequential, or otherwise — arising from your use of our service, reliance on our reports, or actions taken based on our reports.
Our total liability to you in any circumstances is limited to the amount you paid for the service that gave rise to the liability.
Nothing in these terms excludes, restricts, or modifies any guarantee, condition, warranty, right or remedy which you have under the Australian Consumer Law and which cannot be excluded, restricted or modified.
If you have a complaint about our service, contact us first at hello@clearplan.store. We will respond within 5 business days and work to resolve any issue promptly.
If your complaint cannot be resolved directly, you may lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or, for privacy matters, with the Office of the Australian Information Commissioner at oaic.gov.au.
These terms are governed by the laws of Australia. Any disputes will be resolved under Australian law, and you submit to the non-exclusive jurisdiction of the Australian courts.
We may update these terms from time to time. We will notify you of material changes by posting the updated terms with a new date. Your continued use of ClearPlan after changes are posted constitutes acceptance.
For any questions about these terms contact us at hello@clearplan.store or legal@clearplan.store. We will respond within 5 business days.
ClearPlan · clearplan.store · hello@clearplan.store · Not affiliated with the NDIA · Australian owned